How do I manage my virtual visit?

You can manage your visit with a peer mentor, mental health therapist, or nurse directly in the Iris app.

To reschedule a visit:

1. Go to Visits in the bottom menu bar.
2. On the upcoming visit that you want to reschedule, tap View Visit Details.
3. Tap Reschedule Visit.
4. Select a new time.
5. Tap Book Visit.

To cancel a visit:  

1. Go to Visits in the bottom menu bar.
2. On the upcoming visit that you want to cancel, tap View Visit Details.
3. Tap Cancel Visit.
4. Confirm the cancellation.

Note: We understand that life sometimes gets in the way, so there’s never a penalty for canceling a visit. We just ask that you please reschedule or cancel your visit with at least 24 hours notice when possible so that other people can use Iris’s services.