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Using Iris

  • How do I download Iris?

    Iris is available as a mobile application in the Apple App Store and Google Play Store. You can access Iris by downloading the application (called Iris Oncology) from whichever store your mobile device’s operating system supports. At this time, Iris is ...

  • How do I create an account?

    Iris is available as a mobile application in the Apple App Store and Google Play Store. You can access Iris by downloading the application (called Iris Oncology) from whichever store your mobile device’s operating system supports.    Access through a He...

  • How do I manage Iris SMS notifications?

    When you create your Iris account, you are opted in to receive SMS notifications. These messages help us keep you informed about important updates from the Iris Care Team, upcoming visit reminders, visit summaries, and more. They enable us to communicat...

  • How do I use Iris?

    As a digital healthcare service built for people who are affected by cancer, Iris is here to support you in the day-to-day — making the moments in between appointments, scans, and treatments feel a little less challenging and more manageable.   We have...

  • How do I connect with the Iris Care Team?

    How you connect with the Iris Care Team depends on who you’re trying to reach: An Iris oncology nurse: You can connect with our nursing team by phone or by scheduling a virtual visit. Click Call Now from the Home screen to access an on-call nurse 24/7....

  • How do I manage my virtual visit?

    You can manage your visit with a peer mentor, mental health therapist, or nurse directly in the Iris app. To reschedule a visit: Go to Visits in the bottom menu bar. On the upcoming visit that you want to reschedule, tap View Visit Details. Tap Resched...

  • Why do I need to select a state before scheduling with a Nurse or Mental Health Therapist?

    Nurses and Mental Health Therapists are required by law to be licensed in each state they practice.  They are required to be licensed in the state that you will be in at the time of care.  

  • How to prepare for your online visit?

    When joining a visit, you should find a quiet place so you and the care team member can speak freely and without concern that someone will overhear your private conversation. Choose video and/or audio based on your comfort. You'll have the opportunity t...

  • What is Zoom and how does Iris use it?

    Joining a scheduled Zoom visit with a care team member. Visits with an Iris nurse, mental health therapist, and peer mentor can be scheduled in advance. For more information on scheduling a visit, go here. If you have scheduled a visit with a nurse, men...

  • How do I use symptom tracking?

    It's often difficult to keep track and remember what symptoms you've had during the last week or month. Iris's symptom tracker is a tool for you to easily communicate how you’re feeling so you and your health care team can spot patterns in your symptoms...

  • How do I change my notification settings for Iris?

    Iris uses push notifications to alert you about important new messages from the Iris Care Team, upcoming visit reminders, visit summaries and more. These allow us to communicate more directly with you, as you can tap into a notification and navigate to ...